About Insurance
Once a customer files a claim and the insurance company accepts liability, we will coordinate with the insurer throughout the repair process. Our team is prepared to ensure a seamless experience from start to finish.
Frequently Asked Questions
Initially, the insurance company may request that we send photos and a repair estimate, or they may send one of their adjusters to our facility to write the estimate. Once the initial estimate is approved, we can proceed with ordering the necessary parts.
When writing an estimate, we prioritize safety and aesthetics. If the insurance company’s estimate compromises either, we request a supplement. While we can't force insurers to pay for OEM parts or unrelated damage, we advocate for proper procedures and address any missed damage. This can cause delays, but our focus is on quality and fair representation.
Our estimators work closely with the insurance company, communicating necessary repairs. If additional damage or electrical issues are discovered during disassembly, a supplemental estimate is sent for approval, which may cause short delays. We work diligently on your behalf and appreciate your patience.
If your vehicle has been in an accident, here's a concise overview of the restoration process and the insurance company's role:
- Estimate and Inspection: We prepare and inspect the damage.
- Repair Authorization: The owner signs off on the repairs.
- Insurance Approval: The insurance company must approve the estimate before work begins.
- Parts Ordering: Parts are ordered electronically and received.
- Completion Date: We provide an estimated completion date.
- Disassembly and Re-inspection: Hidden damage may be discovered, potentially altering the completion date.
- Supplement Report: If additional damage is found, a supplement damage report is written and submitted to the insurance company for approval.
- Additional Parts: Ordered if necessary.
- Unibody Repair: The vehicle is measured and aligned to factory specifications if needed.
- Structural Repairs: Technicians perform structural and body repairs.
- New Panels: Installed and checked for proper fit.
- Corrosion Protection: Reapplied to maintain manufacturer standards.
- Metal Work and Tests: Systems are checked, and quality control is performed.
- Preparation and Priming: The vehicle is primed, blocked, and prepped for paint.
- Painting: Masked, painted in a booth, and cleaned.
- Refinishing: Multi-step refinishing with high-quality products.
- Reassembly and Checks: Outer parts reattached, wheel alignment and other services performed.
- Final Inspection: Interior/exterior cleaned, repairs checked, and final inspection completed.
- Completion: All insurance paperwork is finalized, and you are informed when your vehicle is ready for pickup.